Refund policy

Overview

We want you to feel confident ordering from us. If there’s a problem with your order, we’ll do our best to make it right in a fair and reasonable way. This policy explains how refunds, returns, exchanges, and undeliverable shipments are handled for both physical and digital products purchased through our WooCommerce store.

This policy applies only to orders placed directly through our website.

Refund Policy

Physical Products

(Card Games, Board Games, and Printed Books)

We accept returns for eligible physical products within 30 days of the order’s delivery date, as shown by the carrier’s tracking information.

To qualify for a refund:

Items must be unused, unopened, and in original condition
All original components, inserts, and packaging must be included

Once your return is received and inspected, your refund will be issued to the original payment method used at checkout.

Refunds include:

The product price paid at checkout

Refunds do not include:

Original shipping charges
Return shipping costs
Customs duties, taxes, or import fees (for international orders)

Refunds are typically processed within 5–10 business days after the returned item is received and approved.

Digital Products

(PDF Books and Other Downloadable Products)

All digital products are marked as non-refundable.

Because downloadable files are delivered immediately and cannot be returned, we do not offer refunds, returns, or exchanges for digital products once access has been granted.

If you experience a technical issue downloading or accessing your files, please contact us, and we will assist you.

Exchange Policy

We offer exchanges for physical products under the following conditions:

Exchange requests must be made within 30 days of delivery
Items must meet the same eligibility requirements as returns (unused, unopened, original condition)

We will cover shipping costs for exchanges if:

The item arrived damaged
The item is defective
We sent the incorrect product

For exchanges requested due to customer preference (such as ordering the wrong item), the customer is responsible for all shipping costs associated with the exchange.

Returned to Sender (Undeliverable Packages)

If a package is returned to us by the shipping carrier as undeliverable, it is usually due to:

An incorrect or incomplete shipping address
Missing apartment, unit, or suite information
Failure to claim the package from the carrier
Refused delivery

When this happens:

We will notify you using the email address associated with your order.
Once the package is returned to us, you may choose one of the following options:
- Re-shipment after confirming or correcting your address (additional shipping charges apply), or
- Refund of the item price only

Original shipping charges are non-refundable.

If the return was caused by an error on our part, we will re-ship the order at no additional cost or issue a full refund, including shipping.

If we do not receive a response within 30 days of contacting you, we reserve the right to issue a refund for the item price only or hold the order until re-shipment arrangements are made.

International Orders

We are happy to ship internationally, but please note the following:

For UK customers, VAT will be charged at checkout
All other international customers are responsible for all customs duties, taxes, VAT, import fees, and brokerage charges
These fees are not included in the item price or shipping cost and are collected by your local customs authority

Returns and Refunds for International Orders

Return shipping costs for international orders are the responsibility of the customer
Original shipping fees, customs duties, and taxes are non-refundable
Refunds will be issued only after the returned item is received and approved

If an international order is refused or returned due to unpaid customs fees, it will be treated as a Returned to Sender package under the policy above.

How to Ship Returns

To initiate a return or exchange:

Contact us before sending anything back with:
- Your order number
- The item(s) you wish to return or exchange
- The reason for the return
We will provide return authorization instructions and the correct return address.
Pack the item securely to prevent damage during shipping.

We strongly recommend using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.